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Returns Policy & Information

We want you to be completely satisfied with your online purchase. If you change your mind, you will be able to return for a store credit, subject to the following conditions 

- ½ price items cannot be returned or exchanged.

- Items must be returned within 14 days of receiving your parcel. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, avoid any make up or odours / scents.

Please note: All sale items from our sale collection are marked as "Sale" and are not eligible for a return or exchange. However faulty items deemed faulty by our team, can be returned once our customer service team have been notified. If you believe your item may be faulty, please contact our team at

Shoes – Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.

Gift Cards – Gift Cards may not be returned or exchanged for cash and do not expire. All vouchers purchased on our website can be redeemed on our website as well as our store.


To return items, please fill in the Online Return Form including your name, address email and phone number. List what item/s you are wanting to return and the return reason.

Please post your items back to:

Slaters Country Store

52 Main Street, Sheffield, TAS, 7306


Please note that the cost of returning items is the customer’s responsibility. We suggest using a traceable service as we cannot take responsibility for lost parcels.

Once we receive your item/s we will issue you a store credit which can be used in-store and online.

Please note due to fast turn around times we do not offer exchanges, you will be provided with a store credit via email to re order your required size/alternate item.

Thank you for shopping with us at Slaters!

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